How can we help?

FAQ

I ordered 4 products, can I return 3 of them?

NO. You have the right to return only one product for multiple orders. For example, you cannot order 5 products and return 4 of them.

I bought two different sizes of the same product. Can I keep whichever one fits my wall and send the other one?

Answer is NO. Because there is a Size Chart on every product page and at the bottom of the site. There are pictures showing how each size looks on the wall and how much space it takes up. Because we prepare your orders specifically for you after your order. And we pay a high amount of shipping costs for each cargo, and when refunding the money, we do not deduct these shipping costs and the cost of raw materials spent on the product. For this reason, we recommend that you please measure the area you will use and order the correct size.

I ordered one but it was too small for my wall. Can I return it?

Answer is NO. Because there is a Size Chart on every product page and at the bottom of the site. There are pictures showing how each size looks on the wall and how much space it takes up. Because we prepare your orders specifically for you after your order. And we pay a high amount of shipping costs for each cargo, and when refunding the money, we do not deduct these shipping costs and the cost of raw materials spent on the product. For this reason, we recommend that you please measure the area you will use and order the correct size.

What is the Return Policy?

At My Great Canvas Print Service, we want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your purchase, you may return it within 30 days of receiving the product, subject to the following conditions:

Conditions for Return:

  1. The product must be unused.
  2. After receiving the product in 7 days, please send us an email at info@mygreatcanvas.com. with your order number and a brief description of the reason for the return.
  3. The product must be returned in the same condition as it was received, securely wrapped in bubble wrap, and in its original packaging.

Return Shipping Costs:
The return shipping costs are the responsibility of the customer. We cover the initial shipping cost, and no deductions will be made from the refund for this shipping cost.

Upon verifying that the above conditions are met and the product is returned to us in its original condition and specifications, we will provide a 100% refund.

Please Note:

  1. Each customer's phone/tablet/computer model and screen brand may vary. Therefore, there may be a 2% to 5% difference in color or brightness between the product you receive and what you see on your screen due to differences in model, brand, lighting, and color settings.
  2. When placing an order, please carefully measure the dimensions of the area where you intend to display the product. The dimensions on our website are for reference only. Each product page includes a SIZE GUIDE [https://www.mygreatcanvas.com/pages/size-chart], which can help you make an informed decision regarding size.

We custom-produce all our products according to your preferred model, size, and panel type. Keep in mind that we are not a retail store, but a custom manufacturer. Therefore, we recommend careful consideration when placing an order, as the chance of reselling a returned product is extremely low. We appreciate your understanding.

Products

Are the canvases ready to hang?

Our canvases are professionally stretched over wooden frames and are ready to hang out of the box.

Are the sizes for each canvas or all canvases?

All Products are Total Size. Please check this Size Chart Page

What is your shipping policy?

We offer free USA shipping on all orders with no minimum order amount. All orders get processed and shipped within 3-5 business days (excluding weekends and holidays). A shipment confirmation email with a tracking number will be sent upon dispatch.

Free Service:5-7 business days production & delivery

Express Service:1-5 business days production & delivery

Where do you ship from?

Odessa 33556 Florida - USA

Get in touch

Have questions about your order, or a general enquiry?